Terms and Conditions
Here you will find the T's and C's for your removal service
Terms and Conditions These terms and conditions will apply to the purchase of service by you (the customer or you). We have been trading since 1st February 2019, under the company name Rails Lifted Limited, company number 11797605.
Quotation
1.0 Our quotation includes Value Added Tax but do not include any other custom duties levies or fees payable to government or other statutory bodies. Any such duties or fees due will be payable by you in addition to the price stated in the quotation.
Amendments
2.0 We reserve the right to amend the price stated in the quotation to take account of changes of circumstances which were not taken into account when preparing our quotation and are confirmed to us in writing. Such factors may include the following:
2.1 Where the work is not carried out within 28 days from the date stated in the quotation.
2.2 Increased costs resulting from currency fluctuations or changes in taxation, freight chargers or increased road fuel prices.
2.3 We have to collect or deliver goods at your request to above ground and first floor and were not made aware of this at time of quotation.
2.4 We supply any additional services
2.5 The work is carried out outside normal working hours (8.00 am to 6.30 pm) at your request after the quotation is given. Extra charges will also apply if the move is carried out on a Saturday, Sunday or Bank Holiday or out side working hours, we reserve the right to charge a waiting time where wait time exceeds 30 minutes
2.6 We have to pay parking or parking penalty charges.
2.7 There are delays or events outside our control which increase the cost or resources required to complete the work.
2.8 Our quotation does not constitute a contract and accordingly there is no contact between us until you have returned the ‘Acceptance’ form duly signed and dated with 20% deposit paid along with full payment prior to move unless agreed cash on move date, however again to be paid before removals begin. and we have confirmed receipt of such form. The contract will then be valid.
Work excluded from our quotations
Unless previously agreed in writing we will not:
2.9 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments
2.10 Disconnect or reconnect appliances, fittings or equipment
3.0 Remove or lay fitted floor coverings
3.1 Move any items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item/s or its surroundings
3.2 If you have requested and paid for a dismantling and/or reassembling service it is on the understanding that as we are dealing with previously erected goods, whilst all care will be taken, we will not be liable for any damage howsoever caused.
Your responsibilities
You must:
3.3 Declare in writing to us the value of the goods being removed
3.4 Obtain at your expense all documents necessary for the removal to be completed
3.5 Be present yourself or through a representative at both the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room
3.6 Prepare and stabilise all appliances prior to the removal
3.7 Pay for any parking charges incurred by is in carrying out the work unless otherwise agreed in writing
3.8 Ensure that the fridge freezer, deep dressers are defrosted before transportation and not switched on straight away. The recommended time is switch on these appliances is 24 hours after delivery. We do not pack and/or transport refrigerated or frozen contents.
3.9 Ensure that the goods or items you have packed are packed properly as the items packed by yourself are not covered under our insurance
3.10 Provide us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods
4.0 We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract
Excluded Goods
Unless previously agreed in writing the following items are excluded from this contact and will not be removed.
4.1 Prohibited, stolen good, drugs, pornographic material, potentially dangerous, damaging or explosive items such as aerosols, paints and firearms and/or ammunition. Also gas in any form or bulk liquids including oils and fuels.
4.2 Jewellery, watches, trinkets, precious stones, money, deeds, stamps, coins, or collections of a similar kind
4.3 Goods likely to encourage vermin or other pests
4.4 Refrigerated or frozen food or drink
4.5 Any animals and their cages or tanks including pets, birds or fish
4.6 Cars, boats, caravans
4.7 We will not cross lawns or other surfaces that are unreasonably wet/muddy/ soggy or in any other way that would affect safety or the ability for us to remain in a clean and tidy condition
4.8 If we do agree to remove any such goods we will not accept any liability for loss or damage unless we are negligent or in breach of contract
Ownership of the Goods
By entering into this contract you confirm to us that: 4.9 The Goods are your own property; or
4.10 You have the authority of the owner of the property to make this contract in respect of the Goods You will be responsible to pay for any claim for damages and/or costs against either of the above proves to be untrue.
Postponements/ Cancellations
5.0 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date: More than 7 days before the removal was due to start: No charge. Less than 7 days before the removal was due to start: 50% of the removal charge. Less than 2 days before the removal was due to start: 100% of our charges
5.1 If key exchange does not happen on the removal day after we have loaded then we will arrange storage for your goods at your cost. We will then reorganise your re delivery at the same cost to you of the original booked move.
5.2 For long distance moves if the key exchange/access happens after 5:00pm then we reserve the right to unload the following day. This option will be considered if the unload is likely to be completed after 9:00pm.
Our Liability for Loss or Damage
5.3 In the event that we lose or damage your Goods, if we are liable, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container.
5.4 We may choose to repair or replace the damaged or lost item. However if we choose to repair the item we will not be liable for any depreciation in value.
5.5 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the Goods if it is caused by any of the following circumstances:
5.6 Fire howsoever caused.
5.7 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
5.8 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable Goods. This includes Goods left within furniture or appliances.
Payment
5.9 You must pay our charges so that we have cleared funds in advance of the removal
5.10 We will accept cash payment on the day of the removal only if agreed prior.
Delays In Transit
6.0 Unless specifically agreed all arrival and departure times are estimates only.
6.1 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs we will pay for your reasonable expenses resulting from our failure to keep to the agreed written timetable. If through no fault of ours we are unable to deliver your goods and take them into storage then any additional storage charges and delivery charges incurred as a result will be at your expense.
Time Limit For Making a Claim
6.2 You must notify us of any loss or damage within 5 days of the collection of goods by you or their delivery by us to their destination unless we agree in writing to an extension of this time limit. If you fail to make a notification to us of such loss or damage within this time scale we will not be liable.
Withholding or Disposal of the Goods
6.3 We have the right to withhold and/or ultimately dispose of some or all of the goods until you have paid our charges and any other monies due under this or any other agreement between us. This specifically applies to potential claims for loss or damage that are reported to us before the move is completed. Subcontracting
6.4 We reserve the right to sub-contract part or all of the work provided for under this agreement in which case these Terms and Conditions will continue to apply in full.
Applicable Law
6.5 These Terms and Conditions are subject to the Law of England and Wales. Whole Agreement
6.6 These Terms and Conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.
Termination
6.7 We may terminate this contract on immediately under certain circumstances as mentioned above - If you wish to terminate this agreement whilst your goods are in our storage you must give at least 10 working days notices in writing. You remain liable for charges for storage up to the date of release of the goods to you.